Privacy Policy
Effective Date: March 1, 2026
F10 Media LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services.
This policy applies to all brands and services operated by F10 Media LLC, including Freq 10, TechUp for GrownUps, PreScented, Shaken Not Stirred, and Love & Sensibility.
1. Information We Collect
Information You Provide
- Account information — name, email address, and password when you create an account
- Payment information — billing details processed securely through Stripe (we do not store card numbers)
- Content you submit — comments, messages, uploaded files, and other content you provide through our services
- Communications — emails, support requests, and feedback you send us
Information Collected Automatically
- Usage data — pages visited, features used, timestamps, and interaction patterns
- Device information — browser type, operating system, device identifiers, and screen resolution
- IP address — used for analytics, security, and approximate geographic location
- Cookies and similar technologies — used for session management, preferences, and analytics
Information from Third Parties
When you connect your social media accounts (such as TikTok or Instagram) to our services, we may receive your public profile information, account identifiers, and content metadata as permitted by those platforms.
2. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information (receipts, confirmations)
- Send promotional communications (you may opt out at any time)
- Publish content to social media platforms on your behalf (when authorized)
- Analyze usage patterns to improve user experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services to operate our platform. Each has its own privacy policy governing the data they process:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Authentication, database, user management | Account data, usage records |
| Stripe | Payment processing | Billing information, transaction details |
| Cloudflare | Hosting, CDN, security | IP address, request metadata |
| TikTok API | Content publishing, authentication | Public profile, video content |
| Instagram / Facebook API | Content publishing, authentication | Public profile, media content |
| Cloudflare R2 | Media file storage | Uploaded audio and image files |
| Railway | Backend API hosting | Request data, API interactions |
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers — with third-party vendors who assist in operating our services (listed above)
- Legal requirements — when required by law, subpoena, or government request
- Protection of rights — to enforce our Terms of Service or protect the rights, property, or safety of F10 Media LLC, our users, or others
- Business transfers — in connection with a merger, acquisition, or sale of assets
- With your consent — when you explicitly authorize sharing
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing agreements.
6. Data Security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data
- Portability — request a copy of your data in a machine-readable format
- Opt-out — unsubscribe from marketing communications at any time
- Restriction — request that we limit processing of your data
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.
9. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.
10. International Users
Our services are operated from the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Your continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
F10 Media LLC
San Antonio, Texas
Email: [email protected]